Shipping & Orders
When will I get my order?
Orders usually take 3–7 days to fulfill, plus shipping time:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
Where does my order ship from?
We use a worldwide print-on-demand fulfillment service, so orders are produced and shipped from the most suitable facility.
Will I pay customs fees?
International orders may be subject to local customs duties and taxes. These are set by your country's customs authority and are outside our control.
How do I track my order?
You'll receive a tracking link by email once your order ships.
My order hasn't arrived. What should I do?
Please check your shipping address, contact your local post office, and check with neighbours first.
My order arrived damaged or incorrect.
Email dan@wearehorrorrecords.co.uk within 7 days with your order number and photos. We'll get it sorted.
Returns & Refunds
Can I return or exchange an item?
We don't offer returns or exchanges. However, we'll provide a refund or replacement for incorrect or damaged items.
Can I exchange for a different size?
Unfortunately, no. All products are made to order, so incorrectly ordered sizes aren't eligible for refunds or exchanges.